For many of the Jimcom cameras with internal Webserver, you will need to update the Firmware to use the web based viewer for the camera.

• Download the firmware below
• Unzip the contents of the file
• Follow the instructions in: Jimcom NDI PTZ Camera Upgrade.txt

Please make sure you follow the instructions in order to avoid issues with your camera after the upgrade.

See this post for firmware file download for the 20x NDI PTZ Camera.